Spotify is back up after a widespread outage that left many users suspecting hackers were to blame. But the company says that’s “completely inaccurate.”
Tens of thousands of Spotify users reported problems with the popular music streaming service on Wednesday during a widespread outage. But Spotify was back up and running a few hours later.
“All clear thanks for your patience,” said Spotify on social media, around noon ET. “Get in touch with @SpotifyCares if you still need help,” the company added, pointing to its support account.
All clear – thanks for your patience. Get in touch with @SpotifyCares if you still need help.
— Spotify Status (@SpotifyStatus) April 16, 2025
Users widely had difficulty loading the app and the desktop site earlier in the day, or playing songs, as well as using the platform’s search function. Spotify also noted some users had trouble accessing its support site.
Disgruntled users took to social media to vent their frustration at the interrupted service. “Messing with my morning, man!!” wrote one user. Some users said they were still able to listen to music, but experienced issues during playback. Other users said they couldn’t listen to any music, or get the service to load on either the mobile app or the desktop site.
The outage seemed to have begun around 6:20 AM ET, with outage reports appearing to peak after 9:30 AM ET, with around 48,000 people reporting issues. Spotify said it was “back up and functioning normally” by 11:45 AM ET. In the early afternoon, around 1,500 outage reports remained. Users across the US and parts of Europe appear to have been affected.
While Spotify did not specify what might have caused the outage, the company was quick to stamp out rumors that a security hack was to blame. The Stockholm-based streamer says reports of that nature are “completely inaccurate.”
Spotify currently serves up music and podcasts to more than 675 million users worldwide, including 263 million subscribers across over 180 markets.
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