The Minister for Tourism, Arts and Culture, Hon. Dr. Ibrahim Mohammed Awal, has urged hoteliers and restaurateurs to join forces and wage a relentless “war against poor customer service.”
Addressing the crème de la crème of the hospitality industry at the 50th Honorary Edition of the National Tourism Awards 2023 held at the Accra International Conference Centre (AICC), on Wednesday, November 29, Mohammed Awal minced no words in emphasising the critical role of exceptional customer service in propelling Ghana’s tourism sector to even greater heights.
” Hotel owners, Restaurant owners please wage a war on poor customer service.. we have to work together to eradicate poor customer service…It is time for us to rise to the challenge and make Ghana the epitome of hospitality, where every guest feels welcomed, valued, and pampered from the moment they arrive until their departure”, the Minister said
” So next year there are two things I want to urge everybody to do: One is to fight against the lack of customer service and orientation in our people.” He added
Hon. Dr Ibrahim Mohammed Awal painted a vivid picture of a future where Ghana’s hospitality becomes a benchmark for excellence, attracting visitors from all corners of the globe
The theme for this year’s National Tourism Awards was “Celebrating 50 Years of Ghana’s Tourism Excellence”.
Watch the video below
The Minister for Tourism, Arts, and Culture, #MohammedAwal has called on hotel,restaurant owners to combat substandard customer service. The Minister made this statement during the National Tourism Awards held at the AICC on Wednesday, Nov. 29@ghanatourismGTA pic.twitter.com/9Uhi41LSYu
— Ghana Weekend (@GhanaWeekend) November 30, 2023
